Function: Customer & Information Technology

Department: Customer & Technology Planning and Activation

Report to: Head of Customer & Technology Planning and Activation

Duration: 6 months – Full-time

Mentorship & Support: Interns will receive guidance from senior team members and participate in cross-functional meetings.

Description:

- Assist in mapping and analysing customer journeys to identify improvement opportunities.

- Conduct research on best practices in customer experience and process optimization.

- Support project implementation, including documentation, coordination, and data analysis.

- Gather customer feedback through surveys or interviews and presenting insights.

- Prepare reports, presentations, and process documentation.

- Collaborate with cross-functional teams to support strategic initiatives.

Learning outcomes:

- Develop a foundational understanding of life insurance operational processes, customer experience and process improvement methodologies.

- Gain experience in analysing customer journeys, identifying pain points, and proposing solutions.

- Learn how to manage and track project progress using operational excellence frameworks.

- Strengthen problem-solving, analytical, and communication skills through hands-on work and stakeholder interactions.

- Final-year student or recent graduate, preferably in Business, Economics, IT, or related fields.

- Strong analytical and problem-solving skills with attention to detail.

- Effective communication and teamwork abilities.

- Proficiency in Microsoft Office (Excel, PowerPoint, Word) and willingness to learn new tools.

- Interest in customer experience, process improvement, and data-driven decision-making.